FAQ

Purchase

We comply with the U.S. Department of the Treasury Office of Foreign Assets Control (OFAC) sanction programs and do not ship to any countries banned by these programs. We ship to all other countries that are not excluded by OFAC restrictions. Customers from Russia can work with an import/export agent located in China to arrange purchases. Sorry, we do not provide the names of those import/export agents, but you can find them using dash.org and bitcointalk.org forums, or with a search engine.

Category: Purchase

We accept payment with Dash, Bitcoin, and Litecoin in the system. USD bank wire transfer are allowed on orders greater than 2 units. Please submit a support ticket for wire transfer inquiry. Wire transfer orders will have to be manually inputted in the system after the payment has been received in the bank.

Category: Purchase

Purchases of under 50 units will be placed at www.ibelink.co with Dash, Bitcoin, or Litecoin. We recommend Dash for payment because the network is faster and more reliable in completing the order. Our official website is iBeLink.co. Websites using ibelink with other domain extensions may be attempting to defraud you. We do not sell by asking for a cryptocurrency payment to a wallet address. We will never contact you to make a purchase in this manner.
Our shipping process requires lead time and detailed planning. You are not allowed to make a shipping address change after you place your order. If you request a shipping address change after placing your order, you risk the cancellation of your order. If your order is shipped and you are not able to receive it, you will be charged for all the shipping costs plus a 20% restocking fee and a 15% penalty fee.
Your order will be shipped from our manufacturing facility in China. Worldwide shipping transit time is normally one to two weeks. You must be available to assist custom clearance for the units you ordered, pay customs duty, tariff, or any other import fees imposed by your country law, and work with the customs process in your country. We are not able to provide an exact shipping date. When your order is shipped by the China facility, the status of your order in the system will be updated from “Processing” to “Complete”, and a system notification will be sent to your email address (except destinations in China). Please configure your email settings to allow email from the ibelink.co domain.
Our customs documents will provide a definition of the unit and the sales price you paid. We are not able to modify this information. We are unable to provide any shipping modification requests at all.

Category: Purchase

If you are interested in purchasing 50 or more miners, select Support, Submit Ticket. Fill in the form providing the following information:

Contact Name:
Company:
Country:
Skype ID:     or Phone:
Email:
Quantity Interest:
Purpose (Mining, Resale, Other):

We will contact you as soon as possible.

Category: Purchase

Our only website is ibelink.co and we only sell through our website. We will never ask you to send a cryptocurrency payment through a Facebook page, Skype contact, or any other method! We know someone on Facebook is impersonating our company. We have instituted a Copyright infringement claim and have requested that Facebook remove this site.
We do not have official resellers and do not make recommendations about resellers. We urge you to purchases only from sources you trust. We do our best to protect customers from illegitimate companies but are limited in what we can say and do. If you sign up for our Waiting List we will inform you when we are selling miners.

Category: Purchase

On the Home page on the right hand side fill in the Waiting List form. We will send you an email with any new important information.

Category: Purchase

Information about our warranty is contained in our Terms and Conditions. The length of the warranty is listed on the product description page.

Category: Purchase

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