You can get support from many places.
Most of your questions about our products will be answered in the Specification and Operation Guide. You will find the guide in Product Support.
Checking the Support section on this FAQ page for other technical questions.
If you still have questions, please open a Support Ticket.
The iBeLink miner ships with a U.S. style power cable to all countries except China. When shipping to China a standard Chinese power cable is included.
If the “Chips Map” shows less than the full amount of chips, try rebooting the machine. The mining machine may have not accurately detected the number of chips. If you are still getting less than a full count after rebooting, there is an issue with the blade.
If after powering on the mining machine the LEDs on the front do not light up after 1 minute, there could be several reasons causing the issue.
Micro SD Card or card reader:
Check the controller board for a blinking blue LED. If there is none, re-image the micro SD card or use a different one. If there is still no blinking blue LED, the card reader on the controller board may be damaged.
Bad LED board:
Try to log into the miner and check the mining status. If all seems normal, check the data cable to the LED board if it is connected properly and securely. If the LED lights still do not work, the LED board needs to be replaced.
The PSU might be either damaged or in protect mode. Try the following steps to troubleshoot:
1. Unplug all the power cables of the PSU.
2. Check if PSU powers up. If it does, reconnect the power cables and make sure they are connected properly and securely.
3. If PSU still does not power on, remove the connector plug with the white silicon paste on it.
4. Use a paperclip to short the green and the black wire.
5. Check if PSU powers up. If it does, the connector plug needs to be replaced, otherwise the PSU is likely damaged.
You will need to apply non-conductive thermal grease to the back of the board. We recommend using Arctic Cooling MX-4 Thermal Paste. Important spots that must be applied are behind the computing chips.
No, you don’t need to wait for replacement boards before you can resume mining. Our modular design allows you to remove the bad Blade and continue to mine. The mining machine will continue to function to minimize downtime. Please note that the hash rate will be affected.