Why won’t my machine power on?

The PSU might be either damaged or in protect mode. Try the following steps to troubleshoot:

1. Unplug all the power cables of the PSU.
2. Check if PSU powers up. If it does, reconnect the power cables and make sure they are connected properly and securely.
3. If PSU still does not power on, remove the connector plug with the white silicon paste on it.
4. Use a paperclip to short the green and the black wire.
5. Check if PSU powers up. If it does, the connector plug needs to be replaced, otherwise the PSU is likely damaged.

Why are the LEDs not lighting up?

If after powering on the mining machine the LEDs on the front do not light up after 1 minute, there could be several reasons causing the issue.

Micro SD Card or card reader:
Check the controller board for a blinking blue LED. If there is none, re-image the micro SD card or use a different one. If there is still no blinking blue LED, the card reader on the controller board may be damaged.

Bad LED board:
Try to log into the miner and check the mining status. If all seems normal, check the data cable to the LED board if it is connected properly and securely. If the LED lights still do not work, the LED board needs to be replaced.

Why does my “PLL” keep changing?

The PLL is auto-controlled according to the temperature detected on the board.  This is to prevent chips from being damaged in hot environments.

Do I need to wait for replacement boards before I can resume mining?

No, you don’t need to wait for replacement boards before you can resume mining. Our modular design allows you to remove the bad Blade and continue to mine. The mining machine will continue to function to minimize downtime. Please note that the hash rate will be affected.

How do I get Support?

You can get support from many places.
Most of your questions about our products will be answered in the Specification and Operation Guide. You will find the guide in Product Support.

Checking the Support section on this FAQ page for other technical questions.

The product support pages in the Dash Forum
    iBeLink DM11G Technical Support
    iBeLink DM22G Technical Support
    iBeLink DM56G Technical Support

If you still have questions, please open a Support Ticket.